Service Coordinator

Carrier Commercial Services

Carrier Commercial Services has an opening for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

This position can be located out of the Carrier offices in Indianapolis, Cincinnati or Louisville.

Key Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.

Required Qualifications:

• High School diploma or GED
• 2+ years of customer service experience
• 1+ years of experience scheduling workforce
• 1+ years of experience supporting customers via telephone and email

Preferred Qualifications:

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce, SAP, or similar CRM

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice