Manager - CA Service

CA Service

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

This role will be responsible for chillers and lowside services.

Key Responsibilities:

• Maintain excellent customer relationship.
• Closely work with sales rep to generate more business opportunities in the region.
• Day to day coordination with customer for breakdown calls, spares supply PM services, warranty services, etc.
• Supervise vendor teams and direct field technicians to effectively perform the functions of equipment repair and other duties as required to ensure customer satisfaction.
• Arranging spares required for rectifications at site for breakdown and warranty services which includes coordination with warehouse team & SCM team.
• Managing documentation includes RCA (root cause analysis for failures), timely compliance documents submission, PM reports, etc.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Training to our team and vendor technicians.
• Review work orders, invoices, and timely reports for accuracy and to ensure efficient management of accounts receivable.
• Vendor management which includes timely release of vendor purchase orders, accounting bills, and payment release.

Required Qualifications:

• Hands on experience in chillers and lowside services.
• Experience in managing team and subcons.
• Engineering in Mechanical domain or equivalent.

Preferred Qualifications:

• 10+ years of commercial service management work experience-Working knowledge and understanding of commercial HVAC systems.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.

Benefits:

• Make yourself a priority with flexible schedules, parental leave.
• Drive forward your career through professional development opportunities.
• Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you:

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.