Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative position is multifaceted in nature, combining sales support, administrative coordination, and technical assistance. This position plays a critical role in supporting the outside sales team by helping to identify opportunities, review project specifications and drawings, contribute to proposal development, and manage internal booking processes. The ideal candidate is detail-oriented, technically inclined, and collaborative, with a strong ability to work across departments in a fast-paced environment.

Core responsibilities include:

1. Research, identify, and track bid opportunities through online bid/specification platforms and construction opportunity databases.
2. Collaborate with outside sales representatives to review project documentation, perform take-offs, and interpret engineering drawings to support accurate estimates.
3. Support the proposal development process by assembling documentation, technical references, compliance materials, and formatted proposal packages.
4. Facilitate through coordination with Sales and Booking teams the internal booking process for awarded projects, ensuring all required documentation is accurate, complete, and submitted on time.
5. Act as a liaison between outside sales and internal teams—including design/engineering, operations, and finance—to ensure alignment on project requirements, timelines, and deliverables, including providing coordination support during hand-offs and status updates.
6. Assist with customer communications (e.g., documentation follow-ups, confirmations, clarification requests) and help troubleshoot or escalate issues that may affect proposal or booking timelines.
7. Contribute to the continuous improvement of sales support tools, templates, processes, and participate in ad hoc initiatives as directed by sales leadership.

Basic qualifications include:

• High School Diploma / GED.
• 2+ year experience supporting sales, inside sales, or administrative roles—preferably within the building automation /HVAC mechanical industry.
• 2+ years experience with Microsoft Office Suite at a proficient level.

Preferred qualifications (assets) include:

• Ability to read and interpret engineering drawings and specifications.
• Strong attention to detail with excellent organizational skills.
• Strong written and verbal communication skills.
• Comfortable collaborating across multiple departments and remote team members.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Experience with design/engineering, estimating and CRM tools are a plus. (Examples: Bluebeam, Salesforce) (nice to have)

Immigration sponsorship is not supported for this position.

The expected base salary range for this role is between $71,500 and $121,500. The rate of pay may be impacted by factors such as the applicant's geographic location, market data/range, skills, prior relevant experience, job-related knowledge, specific degrees and certifications, and/or other relevant considerations.

This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, etc., as well as possible RRSP matching.

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please visit Work With Us | Carrier Corporate. The specific benefits available to any employee may vary depending on provincial and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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