Commercial HVAC Service Coordinator

Commercial Hvac Service Coordinator

This position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Key responsibilities include:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Required qualifications:

• High school diploma or GED.
• Minimum 2 years of customer service experience.
• At least 1 year of workforce scheduling experience.
• At least 1 year of experience providing customer support via phone and email.

Preferred qualifications:

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce, SAP, or similar CRM

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.