Chargé(e) D’administration Contrats Service H/F - Remote Eligible

Join Carrier

Carrier is the global leader in healthy, safe, sustainable, and smart construction and cold chain solutions. We create solutions that matter for people and our planet - and our employees are at the heart of it all. We are a company of innovators and problem solvers united by the Carrier Way - our vision, values, and culture.

As a top employer, we strive to offer a pleasant work environment that attracts, develops, and retains the best talent, promotes employee engagement, encourages teamwork, and ultimately drives innovation for our customers. In short, Carrier's greatest assets are the expertise, creativity, and passion of our employees - and we are delighted that you are joining the team.

Reporting to the Head of Administration Service, you will ensure the comprehensive administrative management of service contracts within your scope, from creation/renewal to invoicing, with the goal of guaranteeing quality customer service while maintaining the financial performance of the company.

Your Missions

Administrative management of service contracts

• Register new specific service contracts after internal validation
• Ensure the renewal of service contracts
• Manage amendments, modifications, and contractual terminations
• Validate contract offers in replacement of the designated approver if necessary
• Provide administrative support related to contract activity

Management of anomalies and continuous improvement

• Be the primary contact for clients regarding anomalies related to contract administration
• Analyze invoicing disputes across all contracts
• Handle requests for credit/debit notes
• Diagnose complex anomalies and propose corrective actions
• Actively participate in the continuous improvement of service processes and tools

Your work environment

You work in daily contact with:

• Client Account Managers
• Planning Officers
• Coordinators
• Service Operations Managers
• Finance and Legal departments
• Internal and external clients and partners

Profile Sought

Education / Experience

• Minimum of a Bachelor's degree in management, administration, or commerce
• Successful first experience in sales administration, contract management, or commercial support/ADV
• Experience in a service/maintenance environment is a plus

Technical skills

• Good mastery of Microsoft Office
• Knowledge of ERP/CRM tools
• Experience with SAP, Salesforce, or ServiceMax is appreciated
• Good understanding of sales documents: quotes, orders, contracts, invoices, credits

Personal qualities

• Rigor and sense of organization
• Respect for processes
• Excellent written and oral communication
• Analytical and synthesis skills
• Quality/results orientation
• Team spirit and mutual aid
• Ability to anticipate and solve problems

What we offer you

• Permanent contract based in Montluel
• Organization in a 4-day workweek
• Hours: 8:00 AM – 6:00 PM
• 13th month salary
• Possible remote work after training/autonomy period
• Structured international environment
• Opportunities for career advancement within the Carrier Group

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We aim to provide an attractive workplace, develop and retain the best talent, promote engagement, foster teamwork, and drive innovation for our customers.

We aim to create an environment where everyone feels they belong, where diversity and inclusion are the engine of growth and innovation. We develop and implement the best programs and practices to provide enriching career opportunities, while remaining attentive to our employees and challenging ourselves to always do better. This is the "Carrier Way".

Join us and make a difference.

Do not hesitate to submit your application today!

Carrier is committed to equal opportunity and inclusion. All qualified applications will be considered in accordance with regulations, and specific support will be provided for the hiring process.

Candidate Privacy Notice:

Click on this link to read the Candidate Privacy Notice