Associate Field Engineer - Automated Logic (baltimore, MD Service Area)(

Associate Field Service Engineer

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Scope of Position:

This role will be responsible for servicing the Baltimore, MD area. As an Associate Field Service Engineer, you will help advance ALC's business through helping expand our Aftermarket Services. We are looking for a team member who is self-motivated, detail oriented, and is customer focused. This position is your first introduction into the career of a Service Field Engineer. You will begin to complete assignments using troubleshooting skills, projects will advance in difficultly to develop your skills.

Essential Job Functions:

• Provide solutions to increasingly complex system problems and lead others on how to resolve problems.
• Perform system maintenance on field controllers, servers and workstations and field hardware.
• Communicate issues and recommend system enhancements, upgrades, and/or repairs.
• Review and provide feedback of equipment to include scheduling and/or modifications needed.
• Implement time management strategies to ensure customer satisfaction.
• Communicate and document the status and details of the project with the customer.
• Provide site-specific training to owners/operators on the upgrades/service.

Required Qualifications:

• High School Diploma or GED.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver's License and can be insurable by the company's insurance.

Preferred Qualifications:

• Associate degree or Technical School Degree in HVAC, Building Automation, or related field.
• Experience in Building Automation, HVAC controls, or related field. Able to download and troubleshoot basic HVAC or building automation system logic.
• Working knowledge of TCP/IP networks including wireless technologies.
• Ability to communicate technical information to a non-technical audience.
• Experience in navigating and integrating into a variety of building automation systems.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Proficient in Microsoft 365 applications.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.