Senior Associate Field Service Specialist - Warranty Startup And Connected

Senior Associate Field Service Specialist - Warranty Startup And Connected

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

We are seeking a detail-oriented and proactive Warranty Startup and Connected Specialist to manage new, open, and follow-up cases related to Warranty, Startup, and Connected services. This role is critical to ensuring accurate case setup, efficient communication between departments, and exceptional customer experience throughout the process for the state of Florida.

Key responsibilities:

• Setup all warranty jobs and validate warranty status prior to setup
• Review open warranty jobs daily
• Complete all needed documents for warranty claiming
• Complete claiming process within 10 days of warranty completion
• Order any parts for warranty jobs
• Own warranty call with the warranty admin team and area managers
• Communicate with technicians regarding information needed for warranty
• Setup startup jobs same days as readiness notification provided
• Provide tech with all information needed for startup
• Setups Abound connection case with the startup case
• Ensure Abound connection case is setup, and IPs are updated for the tech to complete the process
• Provide schedule to service coordinator during S&O meetings related to start up and connections

Required qualifications:

• High school diploma or GED
• Min of 1 year of experience in an operational or administrative role

Preferred qualifications:

• Bachelor's degree
• 3+ years of experience in an operational or administrative role
• Excellent negotiation, communication, and interpersonal skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent customer relations skills
• A self-starter with a sense of time management

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.