Dm/crm Operations Intern (jan 2026 Intake)

DM/CRM Operations Intern (Jan 2026 Intake)

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

Job Description

As we expand workstreams in different markets, we need additional support to manage execution of campaigns:

• Assist team on execution and optimization of digital marketing campaigns on biddable media channels like Google and Facebook
• Implement marketing campaigns across CRM channels like email and push, and our internal marketing channels and develop an understanding of measuring campaign performance
• Monitor user behavior and engagement within the Carousell app, analyse campaign data to further drive campaign improvement and support the team with data reporting and generating insights
• Liaising with internal stakeholders to align and collaborate on category/workstream campaigns
• Identify test and learn opportunities
• Work with creative design team to come up with visuals for creative testing
• Ensure billing accuracy of paid campaigns and assist with budget reconciliation
• Execute CRM/DM executions of Regional Marketing campaigns across all participating markets (mostly SG and HK but could also include MY, PH and TW)
• Basic support for CRM/DM data consolidation and analysis

Qualifications

• Currently studying for a Marketing, Media/Communications or Business related degree/diploma
• Strong written and verbal communication skills in English.
• Willingness to learn and adapt to new challenges.
• Innovative mindset and ability to think creatively to solve problems within operating constraints.
• Multi-tasker with strong project management capability
• Team player who enjoys working in a fast-paced team environment
• Keen interest in Carousell and how secondhand marketplaces operate
• Comfortable with navigating Google Suite - Docs, Sheets, Slides
• Comfortable with numbers and HTML codes
• Able to commit for at least 6 months (Jan - Jun) for a full time internship