Information Technology CAD Support Specialist

IT Cad Support Specialist

Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking an IT CAD Support Specialist.

The IT CAD Support Specialist will provide technical support and expertise for Computer-Aided Design (CAD) software and related IT systems within the organization. This role is responsible for ensuring the efficient operation, troubleshooting, and optimization of CAD applications, hardware, and workflows. The specialist collaborates closely with engineering, design, and IT teams to deliver solutions that enable productivity and innovation.

At Carollo you'll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You'll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo's vision is to be the BEST water consulting firm and you'll find that Carollo is also the best place for you to build your career.

Responsibilities

• Provide first- and second-level support for CAD software (e.g., AutoCAD, SolidWorks, Revit) to end users, resolving technical issues promptly.
• Install, configure, and maintain CAD applications and associated hardware including workstations, plotters, and graphic cards.
• Assist with CAD software licensing management and compliance.
• Work with IT and engineering teams to develop and implement CAD standards, templates, and best practices.
• Conduct user training and create documentation for CAD software features, troubleshooting steps, and workflow processes.
• Monitor system performance, troubleshoot problems, and implement solutions to optimize CAD environments.
• Coordinate with vendors for software upgrades, patches, and technical support.
• Maintain inventory and manage procurement of CAD-related hardware and software.
• Stay current with emerging CAD technologies and recommend improvements to enhance productivity.

Qualifications

• Proven experience supporting CAD software in an IT environment.
• Strong knowledge of CAD, Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.)
• Familiarity with Windows environments and network configurations.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills for user support and training.
• Ability to work independently and collaboratively across teams.
• Experience with Microsoft Teams.
• Experience with Microsoft Office 365.

Preferred Qualifications

• 2-5 years of professional experience in IT CAD Support.
• Experience with CAD, Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.) a significant plus.
• Up to date with the latest BIM technologies and industry trends to continuously improve our BIM capabilities.
• Strong organizational and time management abilities.
• Certifications in CAD / BIM software or IT support are a plus.

Pay Range

$100,000 to $105,000 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Other Compensation and Benefits

Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the support employees and their families need to lead healthy, productive lives. Carollo's benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services, discount programs, and a Lifestyle Reimbursement Account. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available. Eligibility for benefits varies based on employment status.