Assistant Vice President, IT Client Services - Computing Services

Assistant Vice President of Client Services

Reporting to the Deputy CIO and leading teams of skilled professionals, this position will foster collaboration to provide best in class services supporting teaching & learning as well as general productivity activities, collaborate with peers at Carnegie Mellon and other universities to provide oversight and guidance on projects critical to the University's initiatives.

The Assistant Vice President of Client Services will partner with stakeholders across Carnegie Mellon University, shaping and prioritizing the technology services provided to enable and support university wide research, teaching and business.

This position will lead the Client Services organization composed of: Productivity Services, AI Service Development, IT Support Services and Learning Technologies & Media Services.

The Assistant Vice President of Client Services oversees the global/enterprise-wide IT services in one or more of the following areas: Administrative Computing, IT Infrastructure, Network, Business Innovation, Academic Computing or Information Security; or if within a large college responsible for strategic IT support, planning, and direction. These are colleges that require significant IT resources to support administration and research needs.

College SR. IT Directors generally have collective responsibility for systems and applications programming, systems engineering, desktop and helpdesk support, network resources, and related contracted or shared computing support.

Job Responsibilities:

• Accountable for staff and technical resources supporting enterprise-wide or large colleges. Leads and assumes responsibility for major financial and resource decisions for directorate or college. Collaborates with divisional leaders and other external parties to exchange information that supports Carnegie Mellon's continued leadership role in higher education IT.
• Serves as a senior member of the leadership team and collaborates with Computing Services and other campus leaders to design new services/systems.
• Serves as a senior member of the management team within division or college determining IT strategy and delivery. Leads in establishing central IT or school information technology strategies, policies, and procedures. Works with external organizations or projects that enhance the reputation of the university or support individual professional development.

Required Responsibilities:

• Accountable for staff and technical resources in the Client Services organization, supporting campus wide services and support. Leads and assumes responsibility for major financial and resources decisions for the organization.
• Serves as a senior member of the management team and collaborates with Computing Services and other campus leaders to design new services/systems, create opportunities for collaboration and innovation with business partners.
• Collaborates with divisional leaders and other external parties to exchange information that supports Carnegie Mellon's continued leadership role in higher education IT.
• Works with external organizations or projects that enhance the reputation of the university or support individual professional development.

Education:

Master's Degree in Information Technology or equivalent experience (preferred)

Work Experience:

• 10-15 Years of Information Technology Project Management Experience
• 10-15 Years of Management Experience
• 10-15 Years of Team Leadership Experience
• Well Developed Leadership Skills
• Well Developed Project Management Skills
• Well Developed Conflict Resolution Skills
• Excellent Oral and Written Communication Skills
• Higher Education Experience Preferred
• Vendor Management Experience Preferred
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Physical and Mental Requirements:

• Ability to maintain composure when dealing with difficult situations and/or individuals.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records.
• Ability to prioritize work and handle multiple tasks simultaneously.
• Ability to understand and follow directions.
• Ability to work well with others and/or as part of a team.
• Ability to work with sensitive information, maintain confidentiality and use discretion.
• Visual acuity to perform activities such as extended use of a computer monitor, extensive reading, transcribing, analyzing data and figures, visual inspection involving small defects, small parts and/or operation of machines, using measurement devices, and/or assembly of parts at distances close to the eye.

Decision Making:

Decisions have implications on management and operations of a unit or department. Job may contribute to important strategy, operation and business decisions.

Accountability:

• Accountable for operational results of a division or multiple divisions.
• Accountable for the successful completion of individual goals and priorities.
• Responsible for planning, monitoring and managing budget in a department or multiple departments.

Direction:

Exercises wide latitude in determining objectives and approaches to critical assignments.

Supervision:

Authority to direct the work activities of managers and/or supervisors with functional responsibilities. Has authority to undertake or recommend employment actions.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Location: Pittsburgh, PA

Job Function: IT Management

Position Type: Staff – Regular

Full Time/Part time: Full time

Pay Basis: Salary

More Information:

• Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance