Event Services Manager - Hamilton Convention Centre

Event Services Manager

Be at the Heart of Hamilton's Biggest and Most Exciting Events

The Hamilton Convention Centre by Carmen's is more than just a venue—it's one of Canada's premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city's largest event venue, we're known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

Whether you're working behind the scenes, welcoming guests, coordinating events, or serving with polish, your role helps make these extraordinary moments possible. Join a team where every day is fast-paced, dynamic, and filled with the thrill of hosting Hamilton's most memorable occasions.

As part of Carmen's Group, you'll be supported by a company with over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable events. If you're ready to be part of something big, the Hamilton Convention Centre is the place to grow your career and make an impact.

Why Work for Carmens Group?

• Flexible Scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in Canada & Hospitality/Retail
• Perks & Benefits
• Pay on Demand – get paid when you need it
• Global Hotel Discounts for your travels
• Comprehensive Group RRSP & Health Benefits
• Staff discounts at our restaurants
• Wellness Programs & Staff Events
• Clear Opportunities to Grow into Leadership Roles
• Employee Recognition Programs celebrating your achievements and milestones
• Referral Bonuses when you bring great talent to the team
• Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

As the Event Services Manager you will be the primary liaison between our corporate clients and internal teams, ensuring that each event exceeds expectations from conception through execution. You will coordinate event logistics, manage timelines, budgets and work collaboratively with our operations and culinary teams to bring our client's visions to life.

This role is ideal for someone with 3-5 years of hands on experience coordinating and detailing events particularly within a corporate or conference setting.

Key Responsibilities Include:

• Coordinate logistical details or large-scale events including, room blocks, menu details, A/V needs, event set up, floor plans and billing
• Develop and manage detailed Banquet Event Orders (BEOs), floor plans, and internal documentation for seamless team execution.
• Maintain active communication with clients leading up to the event, ensuring all requirements are understood and approved
• Utilize Social Tables to create and review client floor plans for accuracy and functionality
• Manage linen orders and vendor relations related to event materials and décor
• Respond promptly to all phone and email inquiries related to event planning and logistics
• Conduct site visits, pre event planning sessions and post event evaluations
• Be on site when necessary to meet the client and make necessary introductions to the operations team
• Ensure all files are up to date, including deposits, invoices and client approvals
• Collaborate with the operations team to ensure events are executed to Carmens Group standards and client expectations
• Provide post-event follow up communications and satisfaction surveys

Qualifications:

• Post-secondary education in Hospitality, Event Management, Tourism, Communications, Business Administration or a related field
• 3-5 years experience in event coordination and detailing with a focus on corporate or large scale business events
• Proven ability to manage multiple projects and deadlines simultaneously
• Experience working in a venue based or hospitality environment is a strong asset
• Sales and upselling experience an asset
• Exceptional organizational and time management skills
• Superior communication skills (written and verbal)
• Strong problem solving and client relations abilities
• High level of attention to detail is essential

We are Carmen's Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmen's Event Centre, The C Hotel by Carmen's, The Lakeview, fig&lemon, The Arlington Hotel, The Good Earth Winery, and the Hamilton Convention Centre by Carmen's. Together, we're shaping the future of Southern Ontario's event and culinary scene—one unforgettable experience at a time.

If you're a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let's deliver something extraordinary—together.