Nutrition Services Liaison - Days

Nutrition Services Liaison

The Nutrition Services Liaison (NSL) is a member of the Food & Nutrition Services team responsible for performing various integral activities and assisting the inpatient clinical teams in meeting the patient's meal service needs. The NSL is the primary connection between assigned inpatient units and the Food & Nutrition Services department. The NSL assists with the overall coordination of patient meal service, performs meal satisfaction rounding and promotes and maintains a high-level customer service experience for all patients and visitors on assigned units.

Qualifications:

• Certifications: ANSI Accredited Food Handler Training within 30 days - Varies
• Education:
• Work Experience: Customer service

Responsibilities:

• Answers patient inquiries about menus, diet restrictions, and meal preparation.
• Acts as a patient advocate, addressing concerns and escalating issues as needed.
• Communicates effectively with staff and patients, maintaining open communication and resolving customer service issues.
• Maintains floor nourishment center food inventory, delivers nutrition supplies to units, and performs other duties as assigned.
• Assists patients with meal ordering process utilizing nutrition software.
• Assists with delivery and collection of patient meal trays.
• Documents meal consumption appropriately.
• Performs meal satisfaction rounds with patients.
• Utilizes tray assessments to ensure accuracy, presentation and production standards are met.
• Assists in the development of coordinating interventions and corrective actions to meet the needs of the patients and families.
• Acts as the direct link between clinical units and the Food & Nutrition department.

About Us

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

The compensation range for this position is $17.89 per hour - $28.98 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers.