Specialty Scheduler - Homecare Services

Employment Status

Full time

Shift

Day (United States of America)

Facility

1615 Franklin Rd - Roanoke

Requisition Number

R159192

How You'll Help Transform Healthcare

Full Time position Monday-Friday 9am-6pm with holiday expectations and rotating weekends. Position is located at the Home Health office in Roanoke, Va. Ambulatory procedure schedulers are responsible for performing a variety of duties for physicians and other members of the clinical staff. Effectively manage multiple providers surgery schedules. Prepares surgery packets for physicians to take to surgical facilities. Consistently delivers the best in customer service and patient care. Accurately and efficiently communicates patient information as directed and provides information regarding patient to appropriate as necessary. As a team member, demonstrates respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees. This is Carilion Clinic... An organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. Headquartered in Roanoke, Va., you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Homecare Services

Position works out of the Roanoke Home Health/Hospice office. Full Time position Monday-Friday 9am-6pm with holiday expectations and rotating weekends.

Constantly communicates with providers and team members regarding appointments and surgery information on specific patients. Works with department leadership to manage daily flow of activities. Owns communication changes, updates to all departments ensuring quality, efficient care is established. Works with interdisciplinary teams on a daily basis.

Performs patient interview to assess pre-operative needs based on anesthesia and physician-specific guidelines.

Answers telephone calls, screens calls, takes messages and provides information to patients and others in a timely fashion. Works with interdisciplinary teams on a daily basis to coordinate the patient's surgical care.

Posts surgical case information at operating facilities. Documents patient information and distributes to key personnel in other facilities by fax, phone or email.

Coordinates pre-/post-surgical care for patients including but not limited to: Pre-operative appointments (lab work, medical clearance, History and Physicals, etc.), education classes, and post-operative care. Notifies patients of all surgery-related appointments in writing. Documents in patient medical record.

Ensures proper equipment is available for surgery by contacting surgical reps, material management and case documentation.

Manages the usage of assigned block time and communicates with other surgery schedulers to identify and release or utilize open time. Implements appropriate actions related to cancellations

Maintains OR Utilization report for Carilion Clinic operating facilities, ambulatory surgery centers and other surgical facilities utilized by physicians

Documents surgery or procedural information on individual physician calendars in e-mail system or as preferred by physicians. Updates demographics as needed

Assists with the scheduling of tests and outside physicians if applicable.

Completes authorization or works with the authorization team to ensure pre-certification is completed.

Communicates with Financial Counselors regarding any surgeries as it applies to the process.

What We Require

Education: High School diploma or equivalent education required.

Experience: N/A

Licensure/Certification: N/A

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training