Support Engineer 2 (night Shift) - Plsql, DBMS & Appd

Support For Blue Yonder Retail Solutions

Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment

Software: Blue Yonder PMM / Merch Ops

Cloud Architecture: MS Azure / Private Cloud

Frameworks/Others: PL/SQL, RDBMS

Frontend - ReactJS, NodeJS

Understand the implemented solution/products

Analyze the issues, identify root cause and find the permanent solution to any problem

Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.

Adheres to SLA based on the severity of the customer cases.

Complete the product certification courses assigned.

Document the learning and building the knowledge content

Provide early visibility and mitigation to technical challenges through the journey.

Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer

Should collaborate with Solution/Technical architect(s) to stabilize the system

Enhance/Change the design based on new business requirements by the customer

Single Point of contact for all customer requests for the designated solution

Manage/Support new roll outs/deployments and handle change requests/enhancements

To improve various KPIs for the customer

Expected to work in Complete Night Shift (10 PM - 6 AM) and provide OOH support to facilitate 24x7 customer support

Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.

Demonstrates strong technical expertise as required to support concerned solution, for e.g.,- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.

Skill set and availability requirements as per the organization's needs

Hands on experience in implementing / supporting for Retail Host (PMM, Oracle, SAP) products for multiple customers.

Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

Deep understanding of Customer business and processes

Blue Yonder Retail Solutions Experience is a plus

Worked on other Retail Host software from Oracle, Retek, SAP

Knowledge in performance tuning techniques is added advantage.

Understanding and experience with the technical requirements for the product line assigned.

Strong capability in cloud operational activities as per the requirements of concerned solution

Understanding of various technical platforms and infrastructures.

Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.

Works with appropriate parties to ensure issues are resolved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.