Bilingual Business Services Manager

Bilingual Business Services Manager

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

Career TEAM is looking to hire a Business Services Manager to oversee the day-to-day operations of the business services team in the Greater Memphis Area. The Business Services Manager would oversee the program to ensure that programmatic requirements and performance metrics are met consistently. The Business Services Manager reports to the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition!

Your Impact on Career TEAM's Success:

• Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
• Provides training and coaching to assist with the execution of marketing plans and exceeding the expectations of employers
• Develop and oversee worksites for work experience and on-the-job training contracts
• Evaluate the needs of employers and devise customized plans that address the needs of employers, with training and development of job seekers who are qualified to meet the business demands
• Coordinates daily activities and establishes short- and long-term goals that ensure the achievement of performance goals
• Ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service
• Facilitates employer access to all Workforce Development programs and may assign and/or supervise the work of employees or perform specialized, technical, and consultative Workforce Development duties
• Develops and maintains effective working relationships with all project team members, employers, and community partners
• Oversee the process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicating findings and recommendations to management and appropriate staff
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

• Bachelor's Degree from an accredited college or university, or equivalent experience
• Bilingual and multilingual preferred
• Minimum of 3 to 5 years of supervisory experience and 1 year of business-to-business sales experience
• Strong understanding of local labor market trends and industry demands
• Creative and innovative approach to developing community-focused solutions
• Must be computer literate and have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written, are required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of extreme customer service with all interactions with internal and external customers
• Exceptional time management skills to meet deadlines and work under pressure
• Bilingual or multilingual is highly preferred
• Experience with training and coaching in a performance-based environment
• Knowledgeable about the local region and relevant partners
• Must have a valid driver's license and adequate vehicle insurance coverage

Salary: $50,000-$54,000/ yr

Travel: The position may require local travel up to 30% of the time

Employment Type: Full-Time Non-Exempt