Site Support Solutions Manager, EMEA - Remote Eligible

Site Support Solutions Manager, EMEA

Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

The Site Support Solutions Manager EMEA position hires, develops, enables, and engages their team in Site Support Solutions to ensure an elevated level of performance and exceptional customer experience. The manager will provide daily support to all Site Support Solution team members to drive study results and help in the complexities of study operations. Responsibilities include collaborating with sponsor teams, Care Access leadership, and other teams as required to deliver study results. This role is responsible for determining the key priorities and goals in partnership with sponsor leadership and Care Access leadership, then translating these priorities into actionable goals and activities for their Site Support Solution team members. Managers must ensure that the team has appropriate resources and expertise to deliver those goals. This is a managerial role with the expectation that the manager has strong working knowledge of and experience in the clinical research industry, especially in the EMEA region.

What You'll Be Working On (Duties include but not limited to):

• Understand and manage all aspects of the day-to-day work of Site Support Solution team
• Interview, hire, onboard, and train new Site Support Solution professionals into the team
• Point of contact with our staffing partners to align on staffing needs or requirements for any positions to be filled
• Understand EMEA recruitment trends, vendors, and technologies to support team growth
• Set clear and actionable goals for the team and support them to deliver to expectations
• Review KPIs and provide coaching to Site Support Solution to ensure they meet standard metrics
• Facilitate team meetings
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
• Keep leadership updated with important updates regarding the team, performance, and other key information and escalations
• Weekly presentation to the Sponsor on team progress and performance
• Serve as point of escalation for site-based issues
• Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress
• Hold team accountable for conducting their work in accordance with Good Clinical Practice (GCP) and provide guidance and training on GCP as needed
• Proactively solve problems and identify opportunities for process improvement
• Analyze and understand study protocols
• Support future Future of Medicine growth in EMEA
• Support integration of Project management activities to new Artificial Intelligent (AI) systems

What You Bring (Knowledge, Skills, and Abilities):

• Leadership skills and a desire to manage people
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel). Experience with Artificial Intelligence (AI) Automatization or project management tools is a bonus
• Ability to establish and maintain effective working relationships
• Ability and willingness to work independently with minimal supervision
• Ability to learn to work in a fast-paced environment
• Excellent organizational skills with strong attention to detail
• Critical thinker and problem solver
• Proficient in research terminology and basic medical terminology
• Understand the overall clinical development paradigm and excellent working knowledge of government regulations, Good Clinical Practice (GCP), and ALCOA-C. This applies particularly in all EMEA regions
• Strong organization and time management skills
• Ability to work effectively in a remote environment
• Proper home office set-up including private space for participant communication and high-speed internet

Certifications, Education, and Experience:

• Bachelor's degree in a science related field or the equivalent experience
• At least 6 years of relevant clinical research experience
• At least 2 years of experience leading teams
• Fluency in English plus minimum 1 additional EMEA region language. Any additional languages will be considered as a bonus

Physical & Travel Requirements:

• This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment
• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success. At Care Access, every day, we are advancing medical breakthroughs. We're uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We're proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients. Our team of experts is paving the way to take this vision forward through innovation and a unique technology-enabled.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time.

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.