Patient Services Coordinator

Patient Services Coordinator

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Process patient referrals by collecting required documents, patient demographics, and needs prior to office visits.
• Communicate directly with referring provider offices and patients to coordinate care.
• Schedule and confirm patient diagnostic appointments, surgeries, and medical conditions.
• Prepare and maintain accurate medical records and referral documentation.
• Ensure follow-up appointments and reports are received and recorded.
• Support patient care coordination by entering messages and updates in the practice management system.

How You'll Drive Our Mission Forward:

• Facilitate seamless patient care by efficiently managing referrals and scheduling processes.
• Provide concierge-style service to referring providers and patients, improving patient experience and clinic relationships.
• Maintain HIPAA privacy and security standards, ensuring patient confidentiality.
• Assist physicians and other departments to ensure smooth clinic operations and patient throughput.
• Support the mission of CIS by performing duties accurately and proactively to contribute to high-quality patient care.

What Makes You a Great Match:

• Strong communication and customer service skills for interacting with patients, providers, and internal staff.
• Ability to learn and effectively use computerized medical office systems.
• Knowledge of patient scheduling techniques and familiarity with insurance/billing preferred.
• Excellent time management, organization, and task-oriented approach.
• Detail-oriented with the ability to maintain accurate records and documentation.
• High school diploma or equivalent, with a willingness to grow professionally in a healthcare environment.