VP, Facilities Services

VP, Facilities Services

The Vice President of Facilities at Cardinal Group Real Estate Services (CG RES) is a senior executive role responsible for the strategic planning, execution, and operational oversight of facilities and infrastructure across our multifamily portfolio. This position ensures the efficient, safe, and compliant operation of communities, directly contributing to asset preservation, resident satisfaction, and financial performance.

The successful candidate will lead initiatives to enhance building performance, mitigate maintenance-related risks, manage small capital projects, and cultivate high-performing facilities teams across Cardinal Group Management’s (CGM) national portfolio.

Key Responsibilities

• Strategic Leadership & Planning
• Develop and implement comprehensive facilities strategies that align with organizational objectives, CGM strategies, and asset management plans.
• Conduct regular assessments of the regional facilities team’s current capabilities and future requirements.
• Collaborate with CGM to support property analysis and annual property budgeting.
• Contribute to strategic planning and oversee operational performance metrics, including unit turn times and maintenance request response times.
• Support Regional Facilities Managers (RFMs) in implementing communication strategies to enhance property performance.
• Foster strong, collaborative relationships with CGM leadership.
• Operations Management
• Oversee RFMs and property support/facility operations, including preventive maintenance, high-level work order data analysis, inspection completion, maintenance quality, security, and cleaning, ensuring efficiency, safety, and regulatory compliance.
• Develop and implement facility management platforms, policies, and procedures to optimize performance and streamline processes.
• Serve as an escalation point for major system failures, safety concerns, and emergency responses.
• Financial & Project Management
• Create and manage the comprehensive CG RES Facilities Services operational budget, encompassing revenues, expenses, and interdepartmental allocations, to meet financial objectives.
• Work closely with RFMs to identify capital expenditure (CapEx) needs, assist in property budgeting for maintenance and future CapEx, and collaborate with CG RES CapEx Services for project execution.
• Support utility consumption reviews and drive cost reduction through efficiency initiatives.
• Vendor & Relationship Management
• Maximize the use of Cardinal Group’s strategic vendor partnerships for property needs supported by the Facilities Services team.
• Supervise and manage relationships with vendors, contractors, and service providers, ensuring quality service, contract compliance, and cost-efficiency.
• Build and maintain strong strategic alliances with external industry contacts, including developers, real estate brokers, and asset managers.
• Collaborate with property management teams, asset management, development, and other internal stakeholders to ensure successful technology and initiative implementation.
• Team Leadership & Development
• Lead, mentor, and develop a high-performing team of facilities professionals, fostering a culture of excellence and continuous improvement.
• Conduct ongoing training and development for facilities staff to enhance capabilities and ensure adherence to best practices.
• Lead compliance efforts for workplace safety and accessibility, and develop emergency preparedness and disaster recovery plans.
• Technology & Innovation
• Evaluate and implement technology solutions to streamline operations, improve reporting, and enhance communication capabilities (e.g., smart home features, access control systems, energy efficiency initiatives, security systems).
• Leverage building technology platforms and company systems to analyze costs, schedules, vendor performance, and identify efficiency trends.

Qualifications

• Education
• Bachelor’s degree in Facilities Management, Business Administration, Engineering, Construction, Real Estate, or a related field.
• Master’s degree or certifications such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), LEED Accreditation, BOMA, or PMP are often preferred.
• Experience
• Minimum of 7-15+ years of progressively responsible experience in facilities management, with at least 5+ years in a leadership role.
• Extensive experience managing multi-site or national multifamily portfolios.
• Experience managing large-scale projects, capital expenditures (CAPEX), renovations, and maintenance operations.
• In-depth understanding and knowledge of building mechanicals, preventive maintenance, and maintenance best practices.
• Experience with institutional quality tenant improvements and the repositioning of assets.
• Technical Skills
• Expertise in building systems, maintenance processes, and safety regulations.
• Strong knowledge of construction methods and technology.
• Proficiency in financial analysis, budgeting, and forecasting.
• Familiarity with property management software (e.g., Entrata, RealPage, Yardi Voyager) and revenue management software.
• Demonstrated experience with commercial building engineering, building automation, building management systems, access control, sensors, and connected devices (IoT).
• Leadership & Soft Skills
• Coaching and Change Management
• Exceptional leadership, communication (verbal and written), and interpersonal skills.
• Strong analytical, problem-solving, and critical thinking abilities.
• Proven project management and organizational skills, with the ability to multitask and prioritize effectively.
• Ability to build consensus across all levels of the organization and with external stakeholders.
• Results-driven with a strong work ethic and attention to detail.

Work Environment / Physical Demands

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.