Desktop Support Engineer

Desktop Support Engineer

Position: Desktop Support Engineer – Level I

Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $25.00 - $32.00/hr. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Reports To: I.T. Manager

Location: Denver, CO (Not Remote Eligible)

Summary

The desktop support engineer assists Cardinal team members with hardware and software issues. You will provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, laptop maintenance, inventory management and troubleshooting basic IT issues. As the Desktop Support Engineer – Level I, you will provide technical support to all communities to manage operations and accounting functions within our management software. You will assist our existing Systems team in the daily operation and maintenance of our systems environment.

Essential Responsibilities (Including but not limited to):

• Provide support for end users in the usage, and maintenance of software programs and hardware.
• Troubleshoot issues with laptops, printers, peripheral devices, and software
• Assist with projects related to hardware and software
• Installs system components using supplied installation instructions and tools
• Track and report on configuration items, components and changes
• Gather and record information to facilitate incident resolution
• Applies tools, techniques and processes to maintain an accurate asset database
• Place orders for hardware and software
• Documentation of processes and procedures
• Support for Windows and MacOS operating systems
• Support and troubleshoot connectivity issues as they pertain to access to cloud applications
• Attends weekly meetings with IT vendors to assist with collaboration and policies

Preferred Qualifications:

• Excellent communication and customer service skills
• Proficient problem solving and troubleshooting skills
• Familiarity with SolarWinds or similar ticketing system
• Experience supporting Windows operating systems
• Experience supporting MacOS X operating systems
• Familiarity with G-Suite
• Understanding of network fundamentals
• Meet strict deadlines and prioritize assigned projects and tasks accordingly.
• Ability to embrace and champion the Cardinal Culture and Cardinal Core Values every day.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat. The Team Member is often required to sit. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.