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Service Manager
Develop strategies to enhance customer satisfaction and loyalty in the service department.
Land Rover Spokane, Washington, United States
Mid-Level
2 months ago
✨ About The Role
- The Service Manager will oversee the daily operations of the dealership's service department, ensuring efficiency and customer satisfaction.
- Responsibilities include managing service department staff, including hiring, training, and performance monitoring.
- The role requires collaboration with the parts department to ensure the availability of high-use parts.
- The Service Manager will be responsible for maintaining service records and ensuring compliance with manufacturer requirements.
- Regular meetings with management will be necessary to review performance and set future objectives for the service department.
âš¡ Requirements
- The ideal candidate will have a strong background in automotive service management, demonstrating the ability to lead a team effectively.
- Experience in building and maintaining customer relationships is crucial for ensuring high levels of customer satisfaction.
- A successful Service Manager will possess excellent communication skills to address customer complaints and misunderstandings promptly.
- The candidate should have a proven track record of meeting sales objectives and managing departmental budgets.
- Familiarity with safety policies and regulations in the automotive industry is essential for maintaining a safe work environment.
About CarDash
Managed marketplace for automotive services.