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Service Loyalty Coordinator
Establish strong customer relationships through effective communication and appointment scheduling.
Laurel, Illinois, United States
Entry Level
1 month ago
✨ About The Role
- The Service Loyalty Coordinator is responsible for making outbound service calls to customers.
- This role involves asking qualifying questions to uncover customer needs and directing calls appropriately.
- The coordinator ensures that service consultants receive messages promptly and makes service appointments when necessary.
- The position requires providing reporting to dealership management and collecting retail charges from customers.
- Proper processing and documentation of charge purchases according to established policies is a key responsibility.
âš¡ Requirements
- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to read, write, and comprehend written instructions and information.
- A customer-focused mindset is crucial for success in this role, as it involves making outbound service calls and scheduling appointments.
About CarDash
Managed marketplace for automotive services.