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Service Loyalty Coordinator
Establish strong customer relationships to enhance service appointment scheduling and retention.
Laurel, Illinois, United States
Entry Level
1 month ago
✨ About The Role
- The Service Loyalty Coordinator will make outbound service calls to customers and schedule appointments for the Service Department.
- Responsibilities include asking qualifying questions to uncover customer needs and directing calls appropriately.
- The role requires ensuring that service consultants receive messages promptly and making service appointments when necessary.
- The coordinator will provide reporting to dealership management and collect retail charges from customers.
- Proper processing and documentation of charge purchases according to established policies is required.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should be comfortable making outbound calls and scheduling appointments.
- Demonstrated ability to read, write, and comprehend written instructions and information is necessary.
About CarDash
Managed marketplace for automotive services.