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Service Loyalty Coordinator
Establish and maintain strong customer relationships through effective communication and service scheduling.
The Woodlands, Texas, United States
Entry Level
2 weeks ago
✨ About The Role
- The Service Loyalty Coordinator is responsible for making outbound service calls to customers.
- This role involves asking qualifying questions to uncover customer needs and directing calls appropriately.
- The coordinator will schedule appointments for the Service Department and ensure service consultants receive messages promptly.
- Responsibilities include collecting retail charges and processing payments according to established policies.
- The coordinator will also provide reporting to dealership management and maintain accurate records of repair orders and parts tickets.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to problem-solving and the ability to manage multiple tasks effectively will contribute to success in this role.
About CarDash
Managed marketplace for automotive services.