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Service Loyalty Coordinator
Make outbound service calls to enhance customer loyalty and schedule service appointments.
Mercedes-Benz of South Bay, California, United States
Entry Level
$21 USD / hour
3 weeks ago
✨ About The Role
- The Service Loyalty Coordinator will make outbound service calls to customers and schedule appointments for the Service Department.
- Responsibilities include ensuring service consultants receive messages promptly and routing appointment information accordingly.
- The role involves collecting retail charges from customers and processing payments according to established policies.
- The coordinator will also be responsible for filing accounting copies of repair orders and parts tickets.
- Reporting to dealership management is a key aspect of the job to ensure smooth operations.
âš¡ Requirements
- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to uncovering customer needs through qualifying questions is important for success in this role.
Service Loyalty Coordinator
Mercedes-Benz of South Bay, California, United States
$21 USD / hour
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