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Service Loyalty Coordinator
Establish strong customer relationships through effective communication and appointment scheduling.
Valencia, California, United States
Entry Level
$18 USD per hour
1 month ago
✨ About The Role
- The Service Loyalty Coordinator is responsible for making outbound service calls to customers.
- This role involves scheduling appointments for the Service Department and ensuring effective communication with service consultants.
- The coordinator will collect retail charges from customers and process payments according to established policies.
- Reporting to dealership management is a key responsibility, along with filing and documenting repair orders.
- The position requires a focus on customer service and the ability to manage multiple tasks efficiently.
âš¡ Requirements
- The ideal candidate should have a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in a customer service role is preferred.
- Strong communication and interpersonal skills are essential for establishing relationships with customers.
- The candidate should demonstrate the ability to handle cash transactions and provide accurate change and receipts.
- A proactive approach to uncovering customer needs through qualifying questions is important for success in this role.
Service Loyalty Coordinator
Valencia, California, United States
$18 USD per hour
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