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Service Consultant - 2
Act as the liaison between Service Technicians and customers to enhance service experience.
Chicago
Entry Level
3 days ago
✨ About The Role
- As a Service Consultant, you will act as a liaison between service technicians and customers, ensuring clear communication of service recommendations.
- You will be responsible for setting, confirming, and preparing appointments to enhance the customer service experience.
- The role involves using a consultative selling process to assist customers in planning for ongoing vehicle maintenance.
- You will produce repair orders for customers, providing cost and time estimates with full transparency.
- Following up with customers to ensure satisfaction and keeping them informed about their vehicle's status is a key part of the job.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent and a proven ability to provide exceptional customer service.
- Strong communication, consultative, interpersonal, and organizational skills are essential for success in this role.
- A willingness to follow up with customers and a desire to work with technology will be beneficial.
- Prior sales experience is preferred, but not required, making this a great opportunity for entry-level candidates.
- The candidate should be able to set and achieve targeted goals, demonstrating a results-oriented mindset.
About CarDash
Managed marketplace for automotive services.