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Service Advisor
Actively engage with customers in the service lane to enhance their service experience.
Lexus of Palm Beach, Florida, United States
Entry Level
1 month ago
✨ About The Role
- As a Service Advisor, you will act as a liaison between service technicians and customers, ensuring clear communication of service recommendations.
- You will be responsible for setting and confirming appointments, preparing for customer visits, and providing a friendly greeting upon arrival.
- The role involves determining vehicle needs through inspections and consultations, as well as producing transparent repair orders for customers.
- You will follow up with customers regarding the status of their vehicles and ensure their satisfaction with the service provided.
- Achieving targeted sales goals and maintaining a high customer satisfaction index will be key performance indicators for this position.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent and a proven ability to provide exceptional customer service.
- Strong communication and interpersonal skills are essential for effectively interacting with customers and technicians.
- A background in sales is preferred, but not required, indicating a willingness to learn and grow in a sales-oriented environment.
- The candidate should be comfortable using technology to assist in the consultative selling process and vehicle maintenance planning.
- A valid in-state driver's license and a safe driving record are necessary for this role.
About CarDash
Managed marketplace for automotive services.