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Service Advisor
Actively engage with customers in the service lane to enhance their service experience.
Laurel, Maryland, United States
Entry Level
4 months ago
✨ About The Role
- As a Service Advisor, you will act as a liaison between service technicians and customers, ensuring clear communication of service recommendations.
- You will be responsible for setting and confirming appointments, preparing for customer visits, and providing a great service experience.
- Meeting or exceeding targeted sales goals and customer satisfaction indices will be a key part of your daily responsibilities.
- The role involves conducting vehicle walk-arounds, inspections, and test drives to determine customer needs.
- You will produce repair orders with cost and time estimates, maintaining transparency with customers throughout the service process.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent and a proven ability to provide exceptional customer service.
- Strong communication, consultative, interpersonal, and organizational skills are essential for success in this role.
- A background in sales is preferred, but not required, indicating a willingness to learn and grow in a sales-oriented environment.
- The candidate should be comfortable using technology and have a desire to work with it to enhance customer interactions.
- A valid in-state driver's license and a safe driving record are necessary for this position.
About CarDash
Managed marketplace for automotive services.