✨ About The Role
- The e-Commerce Sales Associate will interact with customers online, over the phone, and in person.
- This role involves guiding customers through their vehicle purchase in a no-haggle sales environment.
- Timely responses to leads and answering customer questions are key responsibilities.
- The associate will help customers transition from online contact to an in-store experience.
- Providing exceptional customer service before and after the purchase is a priority to drive loyalty.
- The role includes following up with customers to ensure satisfaction and assist with their ownership experience.
- The position requires negotiating terms to meet customers' payment options and expectations.
- The associate will work closely with the Service department to support customers post-purchase.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent.
- A proven ability to provide an exceptional customer experience is essential for success in this role.
- Candidates should have a drive to set and achieve targeted goals, demonstrating motivation and ambition.
- Prior sales experience, particularly in retail, is preferred to ensure familiarity with the sales process.
- Strong communication, consultative, interpersonal, and organizational skills are necessary to effectively assist customers.
- A willingness to follow up with customers to ensure satisfaction is crucial for building loyalty.
- Experience and a desire to work with technology will be beneficial in this e-commerce role.
- A valid in-state driver's license and an acceptable, safe driving record are required for this position.