✨ About The Role
- The e-Commerce Sales Associate will interact with customers online, over the phone, and in person.
- This role involves guiding customers through their vehicle purchase in a no-haggle sales environment.
- Responding to leads in a timely manner and answering customer questions is a key responsibility.
- The associate will help customers select their perfect vehicle and negotiate payment options that fit their needs.
- Providing an exceptional customer experience both before and after purchase is a priority.
- Following up with customers to ensure satisfaction and transitioning them to the Service department is part of the role.
- The position requires outstanding communication and listening skills to effectively assist customers.
- The associate will work to drive customer loyalty through excellent service and support.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent.
- A proven ability to provide an exceptional customer experience is essential for success in this role.
- Candidates should have a drive to set and achieve targeted goals, demonstrating motivation and ambition.
- Prior sales experience, particularly in retail, is preferred to help navigate customer interactions effectively.
- Strong communication, consultative, interpersonal, and organizational skills are crucial for engaging with customers.
- A willingness to follow up with customers to ensure satisfaction is important for building loyalty.
- Experience and a desire to work with technology will enhance the customer experience in this role.
- A valid in-state driver's license and an acceptable, safe driving record are required for this position.