✨ About The Role
- The e-Commerce Sales Associate will interact with customers online, over the phone, and in person.
- The role involves guiding customers through their vehicle purchase in a no-haggle sales environment.
- Timely responses to leads and providing information to customers is a key responsibility.
- The associate will help customers select their perfect vehicle and negotiate payment options.
- Following up with customers post-purchase to ensure satisfaction is a critical part of the role.
- The position requires transitioning customers to the Service department to support their ownership experience.
- Providing an exceptional customer experience both before and after purchase is essential for driving loyalty.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent.
- A proven ability to provide an exceptional customer experience is essential for success in this role.
- Candidates should have a drive to set and achieve targeted goals, demonstrating motivation and ambition.
- Prior sales experience, particularly in retail, is preferred to help navigate customer interactions effectively.
- Strong communication, consultative, interpersonal, and organizational skills are crucial for engaging with customers.
- A willingness to follow up with customers to ensure satisfaction is important for building loyalty.
- Experience and a desire to work with technology will enhance the customer experience.
- A valid in-state driver's license and a safe driving record are required for this position.