✨ About The Role
- The e-Commerce Sales Associate will interact with customers online, over the phone, and in person.
- This role involves guiding customers through their vehicle purchase in a no-haggle sales environment.
- Timely responses to leads and inquiries are critical to providing an exceptional customer experience.
- The associate will help customers select their perfect vehicle and negotiate payment options that meet their needs.
- Following up with customers post-purchase is essential to ensure satisfaction and loyalty.
- The position requires transitioning customers to the Service department to support their ownership experience.
- The role emphasizes the importance of communication and listening skills in understanding customer needs.
- The associate will work in a team-oriented environment that values innovation and a positive impact.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent.
- A proven ability to provide an exceptional customer experience is essential for success in this role.
- Candidates should have a drive to set and achieve targeted goals, demonstrating motivation and ambition.
- Prior sales experience, particularly in retail, is preferred to help navigate customer interactions effectively.
- Strong communication, consultative, interpersonal, and organizational skills are crucial for engaging with customers.
- A willingness to follow up with customers to ensure satisfaction and build loyalty is important.
- Experience and a desire to work with technology will enhance the customer experience.
- A valid in-state driver's license and an acceptable, safe driving record are required for this position.