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Customer Service Specialist

Provide exceptional customer service while managing complex inquiries and supporting collection team efforts.
Irvine, Florida, United States
Entry Level
2 months ago
CarDash

CarDash

Managed marketplace for automotive services.

✨ About The Role

- The Customer Service Specialist will handle incoming customer calls, emails, chats, and texts, providing support for various inquiries. - Outbound follow-up calls to customers regarding requested account information will be part of the responsibilities. - The role involves documenting and updating accounts based on customer correspondence and insurance reports. - The specialist will provide support services to collection team members, including auto-pay enrollment and credit reference updates. - Adherence to company policies and regulatory compliance at both federal and state levels is required. - The position may require working a variable schedule, including early mornings, late evenings, and occasional weekends. - Escalating customer complaints to management when necessary is also a key responsibility.

âš¡ Requirements

- The ideal candidate will possess superior customer service skills, demonstrating the ability to listen to customer issues and respond professionally. - Excellent verbal and written communication skills are essential for articulating complex issues clearly and effectively. - The candidate should be able to organize various tasks and prioritize workloads while managing deadlines efficiently. - A general knowledge of state and federal laws applicable to debt collection is preferred, along with an understanding of consumer financial debt transactions. - Strong attention to detail and self-motivation are crucial for success in this role. - Being comfortable working independently or as part of a team is important for this position. - Bilingual proficiency in English and Spanish is preferred, enhancing communication with a diverse customer base.
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Customer Service Specialist
Irvine, Florida, United States
Support
About CarDash
Managed marketplace for automotive services.