✨ About The Role
- The Customer Service Specialist will handle incoming customer calls, emails, chats, and texts, providing support for various inquiries.
- Outbound follow-up calls to customers regarding requested account information will be part of the responsibilities.
- The role involves documenting and updating accounts based on customer correspondence and insurance reports.
- The specialist will provide support services to collection team members, including auto-pay enrollment and credit reference updates.
- Adherence to company policies and regulatory compliance at both federal and state levels is required.
- The position may require working a variable schedule, including early mornings, late evenings, and occasional weekends.
- Escalating customer complaints to management when necessary is also a key responsibility.
âš¡ Requirements
- The ideal candidate will possess superior customer service skills, demonstrating the ability to listen to customer issues and respond professionally.
- Excellent verbal and written communication skills are essential for articulating complex issues clearly and effectively.
- The candidate should be able to organize various tasks and prioritize workloads while managing deadlines efficiently.
- A general knowledge of state and federal laws applicable to debt collection is preferred, along with an understanding of consumer financial debt transactions.
- Strong attention to detail and self-motivation are crucial for success in this role.
- Being comfortable working independently or as part of a team is important for this position.
- Bilingual proficiency in English and Spanish is preferred, enhancing communication with a diverse customer base.