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Customer Service Representative
Schedule and manage service appointments while ensuring excellent customer relationships.
Remote
Entry Level
2 months ago
✨ About The Role
- The Customer Service Representative will be responsible for receiving incoming service calls and scheduling appointments for the Service Department.
- The role involves asking qualifying questions to uncover customer needs and directing calls appropriately to ensure efficient service.
- The representative will need to ensure that service consultants receive messages promptly and manage appointment information effectively.
- Collecting retail charges from customers and processing payments according to established policies is a key responsibility.
- The position requires filing and documenting repair orders and parts tickets accurately to maintain organized records.
âš¡ Requirements
- The ideal candidate should possess a high school diploma or equivalent, with additional education or training preferred.
- A minimum of 6-12 months of previous work experience in customer service is preferred, indicating a familiarity with customer interactions.
- Strong communication and interpersonal skills are essential for establishing relationships with customers and effectively managing service calls.
- The candidate should demonstrate the ability to read, write, and comprehend written instructions, as well as perform basic mathematical operations.
- A proactive approach to problem-solving and the ability to handle multiple tasks efficiently will contribute to success in this role.
About CarDash
Managed marketplace for automotive services.