✨ About The Role
- The Account Manager will serve as the main point of contact for fleet customers, ensuring strong relationships are built and maintained.
- Responsibilities include overseeing day-to-day operations and ensuring all deliverables are met.
- The role involves developing new business from existing clients and identifying areas for improvement to meet sales quotas.
- The Account Manager will prepare reports on account status and forecast key account metrics.
- Collaboration with cross-functional teams is essential to enhance the overall customer experience.
- The position requires assisting with challenging client requests and issue escalations as needed.
- The candidate will communicate the progress of initiatives to internal stakeholders and clients.
- Travel to client locations and attendance at industry conventions and events will be necessary.
âš¡ Requirements
- The ideal candidate will have over 5 years of account management experience, particularly in a B2B context.
- A strong background in customer-facing roles within high-tech or automotive environments is essential.
- The candidate should possess consultative account management experience and training.
- Excellent communication skills, both verbal and written, are crucial for success in this role.
- The ability to manage multiple projects simultaneously while maintaining attention to detail is necessary.
- A proven track record in customer satisfaction and retention will be highly valued.
- Familiarity with fleet customer requirements and procedures is preferred.
- Proficiency in tools such as Excel, PowerPoint, Power BI, and Salesforce is advantageous.
- A bachelor's degree in Business Administration, Sales, or a relevant field is required.