Senior Professional Services Consultant - Remote Eligible

Senior Professional Services Consultant

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

We are searching for a Senior Professional Services Consultant to join our Customer Experience team in Australia. Our mission is to provide expert implementation design, training, and professional services that ensure our customers maximize the value of CaptivateIQ.

This role requires a unique blend of deep technical incentive compensation expertise, project management discipline, and customer-facing consulting skills. You will be instrumental in leveraging cutting-edge data modeling technology and setting the standard for best-in-class professional services across our customer base.

Job Location

The candidate selected for this opportunity must reside near one of the following locations:

Remote - Australia

Responsibilities

Work closely with customers and other members of the Customer Experience team to deliver best-in-class professional services to our customers

Lead, manage and complete implementation and other customer projects

Become an expert in using CaptivateIQ

Expand your understanding of sales commission structures and design best-practice calculation configurations within CaptivateIQ

Understand customer plan requirements and design system configurations maximizing modeling efficiency and repeatability

Configure and test implementations based on customers' unique needs

Confidence and experience to step into any technical situation to support customer or consultant teams and provide best-in-class recommendations

Highly skilled at prioritization for self and others' expectation management, and practicing project management methodology

Ability to scope new implementation or post-implementation services and support negotiations

Leads customer onboarding to CX or new engagement post go live. Ensure successful handover between the different cross-functional teams and the consultant teams assigned to the project

Proactively defines, adopts, and follows team and company best practices and processes at all

Requirements

6+ years of work experience, with complex sales compensation plans and modeling approaches

Top-notch experience developing and maintaining calculations for large data sets using spreadsheets, databases, or data visualization and modeling tools

Highly organized, analytical and detail-oriented

Friendly and obsessively customer-focused and service-oriented

Ability to work independently in a fast-paced, deadline-oriented environment

Experience directly working with customers (external or internal)

Nice to Have

Experience with CaptivateIQ sales compensation software, or experience with a competitor's software: SAP Callidus Cloud, Xactly Incent, Varicent

Experience implementing cloud software Strong project management skills

Proficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), or subscription management systems (e.g. Zuora)Past experience in any of the following capacities: financial operations, financial planning, accounting, system implementation, sales engineer, solutions architect, customer success, technology consulting, business analysis

Notice to Prospective Candidates

Only emails from @captivateiq.com should be trusted.

We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:

Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.

Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.

Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.

Ask candidates to make a payment in order to be considered for a position.

Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.