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Manager, Professional Services - Remote Eligible
Lead the implementation of the ICM solution for diverse client needs.
Remote
Senior
1 month ago
CaptivateIQ
Agile commission software to design, deploy & adapt commission plans.
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✨ About The Role
- The Manager, Professional Services will oversee and support a team of Professional Services Consultants responsible for implementing the ICM solution for clients.
- This role requires a blend of leadership, technical expertise, and customer relationship management.
- The manager will ensure on-time, on-budget, and high-quality implementation of the ICM platform for clients.
- They will act as an escalation point for complex implementation challenges and work closely with consultants to resolve issues.
- The role involves building strong relationships with clients and serving as a trusted advisor to help them maximize value from the SaaS platform.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in Professional Services, Consulting, or Technical Implementation within a SaaS or Enterprise Software environment.
- A minimum of 2 years in a leadership or managerial role is essential, with a focus on coaching and developing technical consulting teams.
- Strong communication and stakeholder management skills are crucial, enabling the candidate to influence both internal and external teams effectively.
- The candidate should possess experience with data integration, configuration, or business process automation.
- A strong understanding of Incentive Compensation Management (ICM) or Sales Performance Management (SPM) is highly desirable.
About CaptivateIQ
Agile commission software to design, deploy & adapt commission plans.