Director Of Strategy And Operations

✨ About The Role

- The Director of Strategy and Operations, Customer Experience will lead a key department within the Customer Experience organization at CaptivateIQ.
	- This role involves collaborating with the SVP of Customer Experience to develop and implement a comprehensive customer experience strategy aligned with business objectives.
	- The successful candidate will oversee the end-to-end customer journey, ensuring operational excellence and driving continuous improvement initiatives.
	- Responsibilities include defining gold standards for CX KPI tracking and implementing a dashboard system for visibility across the organization.
	- The role requires identifying opportunities for process improvements and leading continuous improvement initiatives to enhance operational efficiency.
                            

⚡ Requirements

- The ideal candidate will have over 10 years of experience in strategy, operations, or consulting, with a significant portion in a senior leadership role within a SaaS company.
	- A strong strategic mindset is essential, along with a passion for customer advocacy and a proven track record in managing complex operations.
	- The candidate should possess excellent verbal and written communication skills, enabling effective influence and engagement with stakeholders at all levels.
	- Experience in leading and inspiring teams, driving change, and delivering results is crucial for success in this role.
	- A deep understanding of customer needs and a commitment to delivering exceptional experiences will be key attributes of a successful candidate.
                            

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Director Of Strategy And Operations - Remote Eligible

CaptivateIQ

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✨ About The Role

⚡ Requirements

Director Of Strategy And Operations - Remote Eligible

About CaptivateIQ