Senior Member Services Officer (6 Month Fixed Term)

About Us

Capricorn is one of Australia and New Zealand's largest and most dynamic member-owned organizations. Since 1974, we've provided our members with financial and business solutions to make running a business easier. Our flagship trade account offers instant credit with over 1600 preferred suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our preferred suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our members, suppliers, and people feel like they're part of something bigger - a community which is connected and supported to make a difference, while having some fun along the way!

Role Purpose

As a key point of contact for our members, this role is focused on delivering an exceptional service experience through the timely and accurate resolution of account queries and effective case management. You will play an important part in building trust, confidence, and long-term relationships by ensuring members feel supported, informed, and valued at every interaction.

Capabilities Required

Skills, Knowledge & Attributes

• Strong customer service mindset with the ability to resolve queries efficiently and professionally
• Intermediate proficiency in the Microsoft Office suite
• Exposure to basic accounting principles (desirable)
• Well developed problem solving skills with the ability to assess information and identify appropriate solutions
• Clear and confident communication skills, with strong attention to detail

Experience

• A minimum of 2 years' experience in a customer service–focused role (essential)
• Experience managing customer enquiries, account queries or case management in a fast paced environment is highly regarded

Qualifications

• Completion of Year 10 High School Certificate or equivalent (preferred)
• Customer Service Certificate or similar qualification (desirable)

A Little on Life at Capricorn

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – we're all unique, and so are the ways in which we work. We have hybrid (2 days working from home) written into our policy.
• Development opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.
• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.
• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.
• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
• Amazing benefits – unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!

Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today.