Senior Account Services Officer

Senior Collection Officer

Join a team committed to delivering outstanding member service. As Senior Collection Officer, you'll play a key role in managing overdue accounts, ensuring timely payments, and supporting the Team Leader in driving operational excellence and team development.

Proven experience in credit control or collections, ideally in a senior or supervisory role.

• Strong negotiation, communication, and conflict resolution skills.

• Ability to interpret financial data and make informed decisions.

• High attention to detail and excellent organizational skills.

• Proficiency in collection systems and Microsoft Office Suite.

• Resilient under pressure, with a calm and professional approach.

• Knowledge of relevant laws and regulations (e.g., debt recovery, privacy and credit).

Key responsibilities include:

• Leading and supporting the collections team to achieve monthly targets and KPIs.

• Managing high-value and complex accounts, ensuring timely resolution of outstanding debts.

• Executing collection strategies and process improvements.

• Monitoring aging reports and proactively following up on overdue accounts.

• Liaising with internal departments and external stakeholders to resolve disputes.

• Preparing regular reports on collection performance and risk exposure.

• Ensuring compliance with relevant legislation, company policies, and ethical standards.

• Mentoring junior staff and contributing to training and development initiatives.

Minimum three years in a similar role and experience in leadership (preferred).

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.

• Development opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing benefits – unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!

If you are ready to become part of a growing community and make a real impact, get in touch today.