Member Services Team Lead

Member Service Team Leader

Capricorn is one of Australia and New Zealand's largest and most dynamic member-owned organizations. Since 1974, we've provided our members with financial and business solutions to make running a business easier. Our flagship trade account offers instant credit with over 1600 preferred suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our preferred suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our members, suppliers, and people feel like they're part of something bigger - a community which is connected and supported to make a difference, while having some fun along the way!

Role Purpose

Lead and develop our member service team to deliver an exceptional experience for members and prospective members. In this leadership role, you'll coach, support, and empower the team to provide professional, efficient, and member-centric service while meeting operational performance goals.

Skills, Knowledge & Attributes

• Intermediate proficiency with the Microsoft Office suite

• Exposure to basic accounting principles (desirable)

• Strong relationship building skills with a focus on member-centric outcomes

• Ability to coach, motivate, and guide others with clear expectations and goals

• Adaptability to changing business and operational priorities

Experience

• Demonstrated experience in a customer service leadership role (essential)

• Experience in a high volume environment using multiple systems (desirable)

• Proven capability in coaching and leading employees to achieve performance outcomes

Qualifications

• Completion of year 12 or equivalent (preferred)

• Relevant qualifications in leadership or frontline management (highly desirable)

A Little on Life at Capricorn

Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – we're all unique, and so are the ways in which we work. Whether it's flexible hours or wfh arrangements, we'll work with you to find the best way for us to work together.

• Development opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.

• Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.

• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap, and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase, and so much more!

Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today.