Senior Support Operations (data Platforms, Servicenow, IT Systems Infrastructure)

Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure)

This role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in managing IT projects or operations teams
• At least 2 years Technical Operations experience
• At least 2 years of experience with IT systems and infrastructure
• At least 2 years experience with Data Platforms and Operating Systems
• At least 2 years of experience with Incident Management and reporting tools

Preferred Qualifications:

• Bachelor's Degree in Business, Information Systems, Computer Science
• 2+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• ITIL Certification
• 3+ years of experience with ServiceNow
• 3+ years of experience in Project Management (planning, executing, tracking)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $117,300 - $133,900 for Prin Associate, Support Operations

Richmond, VA: $106,700 - $121,700 for Prin Associate, Support Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.