Principal Operations Coordinator - Wire Authentication (onsite)

Principal Operations Coordinator - Wire Authentication (Onsite)

As a Principal Coordinator in Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation on behalf of our customers and internal lines of business.

Summary of Responsibilities

• Completes daily inbound and outbound phone calls to our customers
• Executes the review and approval of wire payment requests on behalf of the Enterprise, supporting Commercial, Small Business, Consumer and Internal Partners
• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
• Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
• May make effective independent decisions, when necessary
• Works with management to identify process improvements
• Contributes in project settings in a limited capacity
• Investigates and resolves customer issues with little or no assistance
• Provides support to customer-facing associates for international and domestic wires
• Provides a positive customer experience

Schedule

• Monday - Friday 9:00am - 5:30pm EST
• Associates are expected to be onsite Tuesdays, Wednesdays and Thursdays. Associates work from home on Mondays and Fridays

Location: This role is an essential position and requires onsite attendance. This team currently operates with 3 days in the office and 2 days working from home. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in banking or in the financial industry
• At least 3 years of customer service or contact center experience
• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 3 years of experience in banking or in the financial industry
• At least 2 years of experience using Microsoft Office or Google Suite products
• At least 4 years of customer service or contact center experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $56,800 - $64,800 for Principal Ops Coordinator

Ronkonkoma, NY: $68,200 - $77,800 for Principal Ops Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.