Principal Associate, Travel Safety, Global Workplace Services

Principal Associate, Travel Safety, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we're a well-oiled machine! That's why our team is looking to add a Travel Safety Principal, Security Services.

The Travel Safety Principal supports the global travel safety and security program by monitoring global events, assessing travel risks, and assisting with traveler support and emergency response. This role reports directly to the Travel Safety Manager and is critical to ensuring the safety and security of all employees while they are traveling for business.

The Ideal Candidate Should:

• Deliver clear, concise, and tailored communication to appropriate audiences across all levels.
• Build and maintain stakeholder relationships, proactively inform them, and apply relevant prior experience.
• Contribute to solutions with confidence, achieve desired outcomes effectively, and demonstrate leadership among peers.
• Consistently apply expertise, deeply understand day-to-day operations, and operate with little oversight and high success.
• Manage work effectively, consider multiple perspectives, and lead through ambiguity to gain buy-in and declare next steps.
• Hold self and others accountable to Capital One values and constructively challenges non-aligned decisions.
• Be open to creative solutions, collaborate with others to solve problems, and ground issue severity on level of impact.
• Manage work to deliver results per timelines, prioritize business-critical work, and manage high volume effectively.
• Respect individual contributions, actively helps others succeed, and consistently volunteers for staffing and training support.
• Be able to make decisions, while under stress, that provides for the safety and security of the Capital One associates, visitors and assets
• Be able to work, and respond to emergencies, during non-traditional hours (e.g. nights, weekends, and holidays)
• Possess a strong working knowledge of geopolitical dynamics and global security threats.
• Possess a high degree of cultural awareness, discretion, and professionalism when handling sensitive information.

Key Responsibilities:

• Global Monitoring & Intelligence: Monitor geopolitical, environmental, health, and security events globally 24/7 that may impact company travelers.
• Provide timely and accurate travel advisories and alerts to travelers and management, escalating urgent issues to the Travel Safety Manager or Global Intelligence and Travel Safety Senior Manager immediately.
• Utilize travel tracking software and intelligence feeds to maintain real-time situational awareness.
• Risk Assessment & Mitigation: Conduct pre-trip risk assessments for travel to high-risk or complex locations, identifying specific threats and recommending appropriate mitigation measures.
• Review and approve travel requests based on established safety protocols and risk criteria.
• Support the development and maintenance of country and city-specific safety profiles and country risk ratings.
• Traveler Support & Response: Serve as a point of contact for travelers experiencing safety or security incidents, including but not limited to medical emergencies, natural disasters, political unrest, or lost/stolen documents.
• Coordinate immediate response efforts, including traveler check-ins, activation of emergency response providers, and coordination with local resources.
• Manage and track incidents through to resolution, ensuring comprehensive incident response documentation.
• Program Support & Documentation: Assist the Travel Safety Manager in drafting, updating, and communicating travel safety policies, protocols, and procedures.
• Maintain accurate records of all travel alerts, risk assessments, and incident reports.
• Coordinate logistics for specialized safety and security services (e.g., executive protection, secure ground transportation) as directed.
• Training & Awareness: Support the delivery of pre-travel safety and security briefings or training materials for employees.

Basic Qualifications:

• Bachelor's degree or military experience
• At least 3 years of experience in corporate security, travel risk management or intelligence analysis
• At least 2 years experience with travel tracking and global security intelligence platforms

Preferred Qualifications:

• Bachelor's degree in International Relations, Security Studies, Emergency Management, Business Continuity, or a related field
• Professional certification (CPP, PSP, CTM, or a related safety or security certification)
• At least 1 year experience with incident management protocols and procedures
• Fluency in a second language relevant to Capital One's primary travel destinations (Spanish, Hindi, Tagalog)
• Proficiency with Google Workspace