Associate, Support Operations

Support Operations Associate

The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.

Responsibilities:

• Provide support for a fast growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.
• Top notch customer focused support
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers

Basic Qualifications:

• Bachelor's Degree
• Intermediate-Advanced English fluency
• At least 1 year of experience in remote administration and end user support.
• At least 1 year of experience with Windows 10 or earlier operating systems.
• At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow).
• At least 6 months of experience with Google suite applications.
• At least 1 year of experience with macOS (High Sierra).

Preferred Qualifications:

• 1+ years of experience with Active Directory services integration.
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
• Apple certification(s).
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
• 1+ years of macOS Server administration experience.
• 1+ years of experience with Active Directory.
• 1+ years of macOS Server administration experience.
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac's, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

Capital One will only consider candidates that are Mexico citizens or permanent residents. At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.