Digital Workplace Engineer Lead

Digital Workplace Engineer Lead

As a Technology Engineer Lead in email routing, you will play a cross functional leadership role in ensuring the stability, security, and compliant email delivery that support Capital Group's business functions. The ideal candidate has deep expertise in Microsoft Exchange Online, hybrid configurations, and modern email security practices, including anti-spam/virus protection, secure messaging, and advanced threat mitigation. You are a point of escalation for complex and difficult integration issues and apply expert level technical and analytical abilities to identify, communicate, and resolve complex issues to minimize impact on critical business functions. You will also provide guidance and mentoring to less senior engineers. Substantial Microsoft platform knowledge is a fundamental requirement for this role.

You bring deep expertise in platform engineering and a strong understanding of email routing, enabling a critical productivity channel for internal and external communications. You will work closely with Legal, Product Management, Architecture, and Information Security to deliver and support with care, enforce governance, and ensure compliance.

Key Responsibilities include:

• You will design, implement, and maintain email routing architecture leveraging Microsoft Exchange Online, hybrid configurations, and related services supporting 50+ email domains.
• You will manage mail flow rules, connectors, and transport policies to ensure optimal routing and compliance.
• You will oversee integration with third-party email security gateways (e.g. Zix, IronPort) and monitoring tools.
• Security & Compliance
• You will configure and maintain anti-spam, anti-virus, and phishing protection using Microsoft Defender for Office 365 and related technologies.
• You will implement secure messaging solutions (e.g., encryption, TLS, DLP policies) to protect sensitive data.
• You have familiarity with PKI and Certificate management
• Threat Management & Incident Response
• You will monitor and respond to email security incidents, including spam outbreaks, phishing attempts, and malware threats.
• You will collaborate with InfoSec teams to enhance detection and response capabilities.
• Modern Security Practices
• You will implement advanced authentication and identity protection measures (e.g., MFA, conditional access).
• You will stay current with evolving email security threats and Microsoft security roadmap.
• Leadership & Collaboration
• You will mentor a team of engineers and provide technical guidance on email routing and secure messaging best practices.
• You will partner with and drive resolution of complex issues through cross-functional teams (InfoSec, Network, Cloud Operations) while aligning email capabilities with enterprise architecture.
• You will develop and approve documentation, SOPs, and training for operational teams.

I am the person Capital Group is looking for.

• You have 10+ years of Microsoft messaging engineering experience, with at least 3 years in a leadership role.
• You have strong proficiency in Microsoft Exchange Online, Defender for Office 365, Microsoft Purview, and hybrid email environments.
• You have a deep understanding of email authentication and anti-spoofing protocols (SPF, DKIM, DMARC) and threat mitigation strategies.
• You have familiarity with secure messaging technologies, encryption standards, and compliance frameworks.
• You have hands-on experience with PowerShell scripting for automation and troubleshooting.
• You have experience with authentication and directory services in support of integration across platforms
• You have a solid understanding of networking concepts such as IP addressing, firewalls, proxies, port usage, DNS and network devices (e.g. routers, switches) as well as experience troubleshooting packet capture analysis.
• You can deal with ambiguity, manage complexity, and drive results; ultimately, taking end-to-end ownership of the outcome.
• You are adept at troubleshooting complex cross-stack issues using data and telemetry and driving timely resolution.
• You lead by example—mentoring engineers, guiding cross-functional initiatives, and fostering a collaborative, inclusive culture.
• You communicate complex technical concepts clearly to non-technical stakeholders and executives, producing well-structured proposals, architectural diagrams, and documentation.
• You have experience operating in large, regulated enterprises (ideally financial services), and navigating governance, risk, and compliance.
• You have experience with observability and SIEM interfaces with demonstrated experience in anomaly detection.
• You are comfortable working with ITSM tools and frameworks (e.g., ServiceNow, ITIL) and integrating automated workflows for incident and change management.
• You have experience with prioritizing workloads using agile methodologies

Southern California Base Salary Range: $179,273-$286,837