Client Operations Analyst

Capital Group Analyst

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

Role Summary

The Analyst will be responsible to provide the highest service level & support to investors transacting in CG's Product line either directly or indirectly via the outsourced transfer agency. Leads the onboarding of new investors/clients, including transfer agency account opening and coordinating the drafting & negotiation of relevant legal agreements. Oversees daily fund activity and the outsourced transfer agency service providers for Alternative Investment Funds, ETFs and CG's Luxembourg SICAVs.

Primary Responsibilities

• Deliver exceptional service to both existing and prospective investors, as well as internal partners. Ensure that general queries are addressed promptly and efficiently.
• Facilitate account opening by coordinating communication and documentation between investors (or their representatives), or respective internal client facing teams, and outsourced transfer agency providers.
• Lead and oversee new investor onboarding, including organizing the drafting, negotiation, and execution of legal agreements, as well as ensuring completion of all AML requirements.
• Monitor and manage investors' transaction activity, maintaining clear communication and coordination with relevant internal departments.
• Participate in the calculation of distribution fees to financial intermediaries, ensuring accuracy and compliance with internal processes, including reporting of those fees
• Oversee service quality from external providers, paying close attention to key regulatory and operational requirements for Alternative Investment Funds, ETFs and Luxembourg SICAVs.
• Act as a subject matter expert or project manager on global initiatives or assigned projects, contributing valuable expertise and leadership.
• Manage complex issues by focusing on solutions and escalating matters to management as appropriate.
• Document processes and project-related requests, ensuring that business cases, workflows, and are clear and up to date.
• Capability to generate data reports suitable for regulatory compliance or internal analysis

Qualifications

• At least 5 years of experience working in asset management, with a background in Alternative Investment Funds, ETFs, and Luxembourg-based funds.
• Experience in transfer agency oversight or investor support, with solid knowledge of investor AML/KYC requirements.
• A degree in finance or business management is preferred.
• Experience with data visualization software like Tableau or Power BI
• Fluency in English is required; additional languages are an asset.
• Excellent verbal and written communication skills, with an ability to work effectively with colleagues, counterparties, and investors.
• Exceptional attention to detail, commitment to accuracy, and a strong orientation towards high-quality service.
• Highly organized, self-motivated, and a dedicated team player with a keen interest in learning and expanding knowledge.
• A mindset focused on continuous improvement.