Service Advisor / Administrator

Service Advisor / Administrator

Capita are seeking a permanent, full-time experienced Service Administrator / Advisor to join our Collectives area. You will be required to process all customer's ISA requests received via the Customer Contact Centre, email and via post. This can be from retail and institutional customers. Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role. You must be able to prioritise your own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day. You must be a committed and flexible team member who can provide additional support as and when required, working closely with all Collectives Teams including the Payment and Collections Team. This is a great opportunity for someone with previous experience of working in a regulated Financial Services environment (ideally in Life and Savings) as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request. Capita is an equal opportunity and disability confident employer.

Location: Oxford Road Manchester City Centre. Hybrid model

Hours of Work: 37.5 hours per week

Contract: Permanent, Full Time Hybrid position you will be required to work across both home and the office, though likely to be office based during training and probation.

What will you deliver?

• You must be able to prioritise your own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness.
• You must be a committed and flexible team member who can provide additional support as and when required and you will work closely within all teams within Collectives.
• By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
• Adherence to data protection guidelines is always required.
• Customer authentication procedures must be followed prior to divulging information or completing any customer requests.

What can we offer you?

• A competitive starting salary.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What are we looking for?

• Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector.
• Previous experience in a customer service role.
• Excellent accuracy skills.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• To be hard working and have excellent time keeping and reliability.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent interpersonal and organisational skills.
• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
• Telephone and computer literate.
• Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
• Self-motivated.

About Capita Regulated Services

At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.