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Senior Executive - Financial Services
Mentor team members to improve customer satisfaction and operational efficiency
Mumbai
Senior
yesterday
Capita
A UK-based business process outsourcing and professional services company providing digital transformation and technology-enabled services.
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Senior Executive - Financial Services
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported. Uses online systems to accurately document customer account information, adhering to data privacy legislation. Ensures regulatory compliance. In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment. More experienced advisors will support the team leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.
About Capita
A UK-based business process outsourcing and professional services company providing digital transformation and technology-enabled services.