Lead HR & Payroll Functional Analyst - Remote Eligible

Lead HR & Payroll Functional Analyst

Capita is seeking an experienced Lead HR & Payroll Services Functional Analyst to deliver the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative. Reporting to the Capita Operations Workstream Lead, you will play a leading role in the development of Capita's HR & Payroll service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.

What you'll be doing:

• Lead the creation of Capita's Service Blueprint and High-Level Operating Model for HR & Payroll
• Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
• Develop detailed service designs with a focus on user experience and operational quality
• Provide input to training and testing teams to ensure alignment with service procedures
• Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
• Present service design updates in End-User Forums and facilitate stakeholder consensus
• Participate in daily stand-ups and cross-functional meetings to address service design issues
• Lead Payroll Parallel Run exercises to validate service readiness
• Oversee service transition planning and execution, including dress rehearsals and live cutover
• Support operational rollout and resolve service-related issues during early service life

What we're looking for:

Essential Skills & Experience:

• Extensive experience in leading HR & Payroll service design and implementation in shared service environments
• Strong background in enterprise-wide service design across people, process, technology and data
• Experience in multi-party, client-facing delivery programmes
• Knowledge of Government Digital Service (GDS) methodology and service lifecycle
• Experience in service transition planning, execution and risk mitigation
• Familiarity with ERP platforms and technical solution alignment
• Experience in testing strategy, scenario development and execution
• Proven ability to lead post-transition hypercare and support strategies
• Strategic and commercial thinker with strong problem-solving skills

Desirable Skills & Experience:

• Experience with Oracle Fusion ERP implementations
• Background in user experience-based service design
• Familiarity with WCAG 2.2 Accessibility standards and testing tools
• Experience developing service design templates and UX methodologies

About Capita:

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What's in it for you?

• Salary up to £72,500 plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita:

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always; Fearless innovation; Achieve together; Everyone is valued

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities:

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent